SUSAN HAIR's Page

This is the month to Shift Into High Gear on Service!



Long lines, picked over selection, harried employees, tired associates – those are the expectations many shoppers have this time of year, no matter where they shop. And the added pressure to buy during the holiday season can be a major turnoff, as shoppers know that sales associates are often under pressure to meet end-of-year sales goals.



No wonder some people really have to work to drum up holiday… Continue

J.D. Power and Associates unveiled its 2010 U.S. Sales Satisfaction Index Study on Wednesday, and the automaker that earned the best buyer satisfaction score among luxury brands was Jaguar, while Mini earned this distinction among mass market brands.

This marked the third straight time Jaguar has been honored as the top luxury make in terms of satisfying customers.

Scores are calculated based on the following elements (with their weighted importance in parenthesis) in the new-vehicle… Continue

Speak volumes by choosing businesses that aim to exceed your expectations by giving you the customer service experience you deserve! The WomenCertified Seal helps identify those businesses that are working harder than their competition to earn your business and your loyalty. When you see the WomenCertified Seal you know that company is dedicated to making you a happy customer!



WomenCertified not only helps you find women friendly businesses but we act on your behalf when a business… Continue

WomenCertified® is on a mission to help women make smarter choices!

WomenCertified businesses are invited to participate in our award winning training

program designed to teach professionals how to exceed the needs of women

customers. Following our extensive training and testing they can use the

WomenCertified Seal of Approval to help you identify them as a business you can

trust to deliver a better customer service. Our goal is to help sales and… Continue